Come trasformare due overbooking in due recensioni positive

“To Staff and Management of La Pace Hotel
Although our booking at the La Pace was changed to the Minerva Hotel we would like to show our appreciation to the staff of the la Pace,
Regina and the young gentleman in reception, who were so helpful and
supportive throughout the transfer, kindly arranging transport to the
Minerva Hotel for Verity and me, and also our two friends from London,
with all our very large cases. We found the Minerva very comfortable
and friendly. We were pleasantly surprised by the complimentary bottle
of Sparkling Wine and glasses to welcome us to the Minerva. Thank
you. We were very impressed with the Bar at the La Pace Hotel, it was
welcoming and inviting along with the Venetian Cicchetti. The
gentleman at the Bar was informative and helpful about the wines. We
were so glad that Italy defeated Estonia 3-0 in the football and
appreciated the watching the game on the large TV screen.
When we were ready to depart, the “Young Gentleman” from the La Pace
collected Verity and me and transported us both to the
plenty of time to catch our train to Venice.
Many thanks for your hospitality and consideration. If we return to
Pisa at anytime we will certainly request the La Pace Hotel.We will
also recommend to our Travel Agent the La Pace Hotel.
Please let us know if you received this email.
Kindest Regards”

Ha maturato una lunga e stimolante esperienza nel management alberghiero in varie località della costa Apuo-Versiliese con una gestione moderna e dinamica, cavalcando i cambiamenti del sistema turistico. Appassionato di Revenue Management e Brand Reputation, ha partecipato a progetti europei di Destination Marketing. Autore di vari articoli sulla questione “TripAdvisor” è co-autore del libro “Turismo e Reput’azione” e "Web Marketing delle Recensioni".

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